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MAKMAL KESIHATAN AWAM KOTA BHARU

Document Number : MKAKB/BP/QP-19
QUALITY PROCEDURE
Issue Number : 01
MANAGEMENT OF LABORATORY Issue Date : 03.04.2016
INFORMATION SYSTEM Page Number : 4 of 6

NO PROCEDURE RESPONSIBILITY

6.7.0 CONTINGENCY PLAN
6.7.1 Inform L D/ CM / HOS/ HOU/ SO if there are events of OIC/SO/ MLT/ ASO
failure in LIS that affect the laboratory’s ability to provide
the service.

6.7.2 Inform and confirm the event with IT personnel or officer HOS/ HOU/ SO/
incharge. Fill out the Corrective Action Request Form. AITO
(Appendix 1)

6.7.3 Investigate the cause of the event and define the category
of crisis:

a. Website failure (Internet connection problem) AITO/ IT MKAK
b. Portal failure (Server problem/Local Area Network
Problem) for SIMKA
c. Others (to be specified)

6.7.4 Contingency plan:

a) Identify the cause and take appropriate action according HOS/ HOU/ SO
to respective SOP.
b) Inform client regarding the situation.
c) Release result manually.

6.7.5 Notify clients once the LIS has been recovered. HOS/ HOU/ AITO

Transcribe the result once system recovered. CM/SO/ MLT/ ASO

6.8.0 BACK UP FOR DATA AND INFORMATION
6.8.1 For SIMKA Administrator
Backup SIMKA daily by administrator (MKAK IT officer) in the SIMKA
designated computer at MKAK Sg Buloh.

Backup server every 3 to 7 days

6.8.2 For iLAB OIC
iLAB will automatically perform backup daily at scheduled
time. Copy back up data file from iLAB to external hard disk
once a week.

6.8.3 For DMS OIC/SO/MLT
Perform copy back up data file from DMS to external hard
disk weekly. DMS will manually perform backup monthly by
assigned vendor.

Disease Sector Quality Procedure
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